Return & Refund Policy

Thank you for shopping at serapaa.com. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • You have 7 days from the date of delivery to request a return.

  • Your item must be:

    • Unused and in the same condition that you received it

    • In the original packaging with tags attached (if applicable)

    • Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

We do not accept returns for:

  • Items on sale or purchased during a promotion

  • Customized or made-to-order products

  • Items that have been used, damaged, or altered after delivery

3. How to Request a Return

To initiate a return:

  1. Contact us at support@serapaa.com with your order number and reason for return.

  2. Wait for our approval and return instructions.

  3. Ship the product back to us using a trackable shipping method.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item, damaged product).

4. Refunds

Once we receive and inspect your returned item, we will:

  • Notify you via email

  • Approve or reject your refund based on item condition

If approved, your refund will be processed within 5–7 business days to your original method of payment.

5. Exchanges

We currently do not offer direct exchanges. If you want a different item or size, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • A photo of the item

  • A brief description of the issue

We will either replace the item or offer a full refund based on the situation.

7. Contact Us

If you have any questions about our return policy, reach out to us:

Email: order@serapaa.com
Website: https://www.serapaa.com